Escalations
Escalations route difficult or urgent cases to the right people.
#What it is
Priority and assignment keep hard or urgent cases from stalling in the queue.
#Key capabilities
- Flag tickets as high priority or urgent
- Assign the ticket to the right owner
- Track priority cases through to resolution
#How to use it
1
Spot the case
Notice difficulty or urgency.
2
Escalate
Route to the right owner.
3
Track
Follow it to resolution.
Tip
Escalate early; the Support Agent can suggest when a case needs it.
#Related AI departments
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