Tickets
Tickets track every customer request from arrival to resolution.
#What it is
A ticket holds the question, its history, priority, and status in one place.
#Key capabilities
- Capture requests from every channel
- Triage by priority and sentiment
- Draft replies with AI for review
- Track status to resolution
#How to use it
1
Receive the ticket
It arrives from chat, email, or a form.
2
Triage
Assess priority and draft a reply.
3
Resolve
Send an approved reply or escalate.
Tip
The Support Agent can triage and draft; your agent personalizes and sends.
#Related AI departments
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