Live Chat
Live chat lets your team answer customer questions in real time.
#What it is
Chat conversations can become tickets, keeping history in one place.
#Key capabilities
- Chat with customers in real time
- Turn chats into tickets
- Draft responses with AI for review
- Keep chat history with the customer
#How to use it
1
Receive a chat
A customer starts a conversation.
2
Respond
Answer, with AI drafts if helpful.
3
Follow up
Convert to a ticket if needed.
Tip
Convert complex chats into tickets so nothing is lost when the chat ends.
#Related AI departments
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