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Approval Workflow

How approvals protect quality in agency work — client deliverable approval and the live-publish gate.

#Business goal

Ensure nothing reaches the client or the public without the right sign-off.

#When to use this

Throughout every engagement.

#At a glance

DetailValue
People involvedDelivery lead, developer, client
Departments usedDelivery, Marketing
Modules usedProjects, Website CMS, Deliverables
AI usedContent Writer Agent drafts copy; you review
Recommended timelinePer deliverable / launch
PrerequisitesProjects and Website CMS access; A connected WordPress site for publishing

#Step-by-step process

1

Deliverable approval

Client approves work in the portal.
2

Prepare to publish

Finalize the approved change.
3

Publish-live approval

A person approves live WordPress publishing.
4

Verify

Confirm the published result.

#Decision points

Decisions to make along the way

  • Is the deliverable client-approved?
  • Who approves the live publish?

#Approval points

Human approval required

  • Client deliverable approval in the portal; human publish-live approval for the live site.

#Success metrics

  • No unapproved client-facing work
  • No accidental live changes

#Best practices

  • Keep both gates in place.
  • Verify after publishing.

#Common mistakes

  • Bypassing the publish gate.
  • Publishing before client approval.

#Realistic example

In practice

A homepage change is approved by the client, then a team member approves the publish-live request before it goes public — two gates, zero surprises.

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