Password Reset & Account Recovery
Users recover access through the forgot-password flow. Know the steps so you can guide anyone who is locked out.
#Purpose
Help users regain access safely.
#When to use this
When a user forgets their password or is locked out.
#At a glance
| Detail | Value |
|---|---|
| Required permissions | Users reset their own passwords |
| Administrator level | Admin supports; platform-managed |
| Portal areas used | Authentication (forgot/reset password) |
#Step by step
1
Use forgot password
The user requests a reset from the sign-in screen.
2
Check email
They open the reset link (checking spam if needed).
3
Set a new password
They choose a strong new password.
4
Sign in
They sign in with the new credentials.
#Approval points
No formal approval gate
This administrative action does not require a separate sign-off, but review carefully before applying changes.
#Security notes
Security considerations
- Reset links are time-limited.
- If an account may be compromised, have the user reset and sign out of all devices.
#Best practices
- Encourage strong, unique passwords.
- Pair with 2FA.
#Common mistakes
- Not checking spam for the reset email.
- Reusing an old password.
#Troubleshooting
| If this happens | Try this |
|---|---|
| No reset email arrives | Confirm the address and check spam; if account emails never arrive, verify workspace email delivery. |
#FAQ
Can an admin reset a user's password directly?
Users reset their own passwords via the forgot-password flow; support can assist with recovery.
#Keep exploring
#Related admin guides
#Business modules & workflows
Getting Started
Initial setup.
Platform Overview
How the OS fits together.
Knowledge Base
Task-level how-tos.
Business Workflows
End-to-end processes.
Still need help?
Can’t find what you’re looking for? The DevSphere OS team is happy to help.
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