Permission Issues
Resolve cases where a user has too much or too little access — usually a role mismatch.
#Purpose
Get each user the correct access.
#When to use this
When a user cannot reach something they need, or can see too much.
#At a glance
| Detail | Value |
|---|---|
| Required permissions | User management (CEO or admin) |
| Administrator level | CEO / Admin |
| Portal areas used | Users, Roles |
#Step by step
1
Confirm the user's role
Check what role they currently hold.
2
Compare to their needs
Determine the correct role.
3
Adjust the role
Assign the fitting role.
4
Verify
Have them refresh or sign in again.
#Approval points
No formal approval gate
This administrative action does not require a separate sign-off, but review carefully before applying changes.
#Security notes
Security considerations
- Apply least-privilege when adjusting access.
- Investigate if a user could see data they should not.
#Best practices
- Right-size roles.
- Re-audit after changes.
#Common mistakes
- Over-granting to fix an access issue.
- Not verifying after the change.
#Troubleshooting
| If this happens | Try this |
|---|---|
| Still cannot access after a role change | Ask them to sign in again. |
| Custom role needed | Custom roles are not available; assign the closest fitting role. |
#FAQ
Can I make a custom role to fix this?
Not today — roles are a fixed set; assign the closest fit.
#Keep exploring
#Related admin guides
#Business modules & workflows
Getting Started
Initial setup.
Platform Overview
How the OS fits together.
Knowledge Base
Task-level how-tos.
Business Workflows
End-to-end processes.
#AI departments
Still need help?
Can’t find what you’re looking for? The DevSphere OS team is happy to help.
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