All systems operational

Governance Roles & Responsibilities

Define who owns the platform's health — CEO, admins, and managers.

#At a glance

DetailValue
AudienceCEO, admins, managers
Estimated timeHalf a day
Portal areas usedAll modules
AI usedCEO Agent summarizes; humans decide

#Purpose

Assign ongoing ownership so the platform stays healthy, governed, and adopted after go-live.

#Business outcome

Every governance responsibility has a clear owner.

#Implementation checklist

1

CEO owns the business rhythm and direction

2

Admins own users, roles, security, and configuration

3

Managers own their department's adoption and approvals

4

Agree how issues escalate

#Dependencies

  • Leadership live

#Risks

Watch for these

  • No clear owner for security or configuration
  • Governance treated as a one-time task

#Success criteria

Done looks like

  • Each responsibility has an owner
  • Escalation is defined
  • Governance is ongoing

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