How to use support chat
Support chat helps you handle customer conversations, with AI assistance available to draft responses you review before sending.
#When to use this
Use this for live or chat-style support where drafting help speeds up quality replies.
#Step by step
1
Open support chat
Go to the support chat area.
2
Read the customer's message
Understand the request.
3
Use AI assistance if helpful
Generate a suggested reply, then review and edit it.
4
Send
Reply once you are satisfied with the message.
#Expected result
What you should see
You can respond to customers efficiently, with AI drafts you approve before sending.
#Common mistakes
- Sending AI-suggested replies without reviewing.
- Handling sensitive issues without a human check.
#Troubleshooting
| If this happens | Try this |
|---|---|
| AI assistance is unavailable | AI features need the workspace AI key configured; see Troubleshoot AI generation. |
#Best practices
- Always review suggested replies.
- Keep a human in the loop for sensitive issues.
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