Email Support
Email support brings customer email into the same queue as other channels.
#What it is
Emails become tickets so replies and history stay organized.
#Key capabilities
- Handle email as tickets
- Draft replies with AI for review
- Keep email history with the customer
- Route to the right owner
#How to use it
1
Receive email
It enters the queue as a ticket.
2
Draft a reply
Use AI drafts you review.
3
Send
Approve and respond.
Tip
Configure email correctly so support messages send and receive reliably.
#Related AI departments
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