All systems operational

Onboarding Clients

Give clients a smooth experience in the client portal for deliverables and invoices.

#At a glance

DetailValue
Recommended audienceYour clients
Estimated time15–20 min
PrerequisitesUsers invited with roles
Portal areas usedClient portal
AI usedNone (client-facing)

#Purpose

Help clients use the portal to review deliverables and pay invoices with confidence.

#Business outcome

Clients approve deliverables and pay invoices in the portal, with a clean record.

#Success checklist

You're on track when

  • Clients can access the portal
  • Clients approve deliverables there
  • Clients can view and pay invoices

#Common mistakes

  • Sharing work outside the portal
  • Not introducing the portal at kickoff

#Best practices

  • Introduce the portal at onboarding
  • Keep deliverables and invoices in the portal

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