How to comment and attach files on a ticket
Comments and attachments keep the full context of a ticket in one place as your team works it.
#When to use this
Use this to record updates, collaborate, or share files related to a ticket.
#Step by step
1
Open the ticket
Go to the ticket you are working.
2
Add a comment
Record an update or reply.
3
Attach files if needed
Add relevant files to the ticket.
4
Save
The comment and any attachments are recorded on the ticket.
#Expected result
What you should see
Your comment and attachments appear on the ticket history for the whole team to see.
#Common mistakes
- Keeping important context outside the ticket.
- Attaching sensitive files unnecessarily.
#Troubleshooting
| If this happens | Try this |
|---|---|
| My attachment will not upload | Check the file size and format, then retry. |
#Best practices
- Keep all ticket context in the ticket.
- Only attach what is needed.
Still need help?
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