How to create a support ticket
A ticket captures a customer question or issue so your team can track and resolve it.
#When to use this
Use this when a customer raises a problem you want tracked to resolution.
#Step by step
1
Open Support
Go to the Support tickets area.
2
Create a ticket
Add the subject, details, and the customer it relates to.
3
Set priority and owner
Assign it and set how urgent it is.
4
Save
The ticket enters the queue.
#Expected result
What you should see
The ticket appears in the queue with an owner and status, ready to work.
#Common mistakes
- Vague subjects that hide the real issue.
- Leaving tickets unassigned.
#Troubleshooting
| If this happens | Try this |
|---|---|
| The ticket did not save | Complete required fields and retry. |
#Best practices
- Write clear subjects.
- Assign an owner and priority immediately.
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