Troubleshooting: email not sending
When invitations, notifications, or invoices are not arriving, the cause is usually email configuration or deliverability.
#When to use this
Use this when emails from your workspace are not reaching recipients.
#Step by step
1
Send a test email
Use the test-email option to reproduce the problem.
2
Check the configuration
Review your email/SMTP settings for errors.
3
Check spam and address
Confirm the recipient address is correct and check spam.
4
Re-save and re-test
Correct the settings, save, and test again.
#Expected result
What you should see
You pinpoint the configuration or address issue and restore reliable delivery.
#Common mistakes
- Wrong SMTP credentials or port.
- Assuming a spam-filtered email was never sent.
#Troubleshooting
| If this happens | Try this |
|---|---|
| Test emails still fail | Double-check every field of the email configuration; contact support if it persists. |
| Only some recipients miss emails | Those addresses may be filtering; ask them to check spam and allowlist your domain. |
#Best practices
- Test after any email change.
- Align your sending address with your domain.
Still need help?
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