Troubleshooting: AI generation not working
If AI drafts and agents do not respond, the most common cause is that the workspace AI key is not configured or a request could not complete.
#When to use this
Use this when AI features produce no output or an error.
#Step by step
1
Confirm AI is set up
Check that your workspace has an AI key configured.
2
Retry the request
Try again with a clear, specific prompt.
3
Check for errors
Note any error message shown.
4
Simplify the request
Try a smaller, clearer request to isolate the issue.
#Expected result
What you should see
You identify whether the cause is setup, the request, or a temporary failure, and AI responds once resolved.
#Common mistakes
- Assuming AI is broken when the key is simply not configured.
- Very vague prompts that produce poor or no results.
#Troubleshooting
| If this happens | Try this |
|---|---|
| Still no output after setup | Retry with a simpler request; if it persists, contact support. |
| AI worked before and stopped | Confirm the AI key is still valid and configured. |
#Best practices
- Ensure the AI key is configured before relying on AI.
- Give clear, specific prompts.
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