Email Not Sending
Diagnose why workspace emails are not arriving — usually configuration or deliverability.
#Purpose
Restore reliable email delivery.
#When to use this
When invitations, notifications, or invoices are not arriving.
#At a glance
| Detail | Value |
|---|---|
| Required permissions | Manage email (CEO or admin) |
| Administrator level | CEO / Admin |
| Portal areas used | Email settings, Email status |
#Step by step
1
Check email status
Review the email/auth-email status signal.
2
Send a test
Reproduce the issue with a test email.
3
Review configuration
Check the SMTP/email settings for errors.
4
Correct and retest
Fix the settings, save, and test again.
#Approval points
No formal approval gate
This administrative action does not require a separate sign-off, but review carefully before applying changes.
#Security notes
Security considerations
- Protect email credentials while troubleshooting.
- Confirm the sending domain to aid deliverability.
#Best practices
- Check status first.
- Test after every change.
#Common mistakes
- Wrong credentials or ports.
- Assuming a spam-filtered email was never sent.
#Troubleshooting
| If this happens | Try this |
|---|---|
| Only some recipients miss email | Those addresses may filter it; ask them to allowlist your domain. |
| Nothing sends | Re-check every field of the configuration; contact support if it persists. |
#FAQ
Where do I start?
Check email status, then send a test to reproduce the problem.
#Keep exploring
#Related admin guides
#Business modules & workflows
Getting Started
Initial setup.
Platform Overview
How the OS fits together.
Knowledge Base
Task-level how-tos.
Business Workflows
End-to-end processes.
Still need help?
Can’t find what you’re looking for? The DevSphere OS team is happy to help.
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