Troubleshooting: an integration won't connect
When an integration fails to connect, the cause is usually incorrect details, a permissions issue, or a connector that is not fully available yet.
#When to use this
Use this when connecting or testing an integration fails.
#Step by step
1
Re-check your details
Confirm every credential and URL is correct.
2
Run the connection test
Use the integration's test to see the exact result.
3
Check availability
Confirm the connector is live and not Planned or Coming Soon.
4
Reconnect
Remove and re-add the connection if needed.
#Expected result
What you should see
You find the incorrect detail or availability limit and restore the connection.
#Common mistakes
- Typos in credentials or URLs.
- Expecting a connector that is not yet available.
#Troubleshooting
| If this happens | Try this |
|---|---|
| The test keeps failing | Re-enter credentials carefully and confirm the connector is live; contact support if it persists. |
#Best practices
- Test after connecting.
- Confirm the connector is available before relying on it.
Still need help?
Can’t find what you’re looking for? The DevSphere OS team is happy to help.
Was this page helpful?