Troubleshooting: invitation not received
When an invited teammate does not get their invitation, it is almost always an email address or deliverability issue.
#When to use this
Use this when someone you invited never received their invite.
#Step by step
1
Confirm the address
Check the invitation was sent to the correct email.
2
Ask them to check spam
Invitations can land in spam.
3
Resend the invitation
Send a fresh invite with a new link.
4
Check workspace email
If invites never arrive for anyone, your email delivery needs attention.
#Expected result
What you should see
The teammate receives the invitation and can activate their account.
#Common mistakes
- A typo in the invitee's email.
- Not checking spam before resending repeatedly.
#Troubleshooting
| If this happens | Try this |
|---|---|
| Nobody receives invitations | Your workspace email delivery may be misconfigured — see Email not sending. |
#Best practices
- Verify the address before inviting.
- Ask invitees to allowlist your domain.
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